Failed payment and grace period

Cards expire, banks decline charges, and 3D Secure sometimes misbehaves, failed payments happen. Funkel gives you a grace window so a billing hiccup doesn’t kill your outbound mid-stride.

The states a subscription can be in

• Active, paid up, everything running.
• Past due. Stripe has failed to charge your card. Funkel keeps everything running and Stripe automatically retries.
• Grace, past due plus a few days. You see a warning banner; agents and campaigns still run.
• Disabled, past day 3 of grace with no fix. Agents pause and campaigns stop sending. Existing data is intact; nothing is deleted.
• Cleaned, past day 7 of disabled. Senders are disconnected to prevent any accidental sends. Data still intact.

What you’ll see

• An email when the first charge fails.
• A dismissable warning banner during grace.
• An undismissable banner during disabled with a direct link to update your payment method.

Fixing it

1. Open Settings → Billing.
2. Click Update payment method.
3. Add a new card or fix the existing one in the Stripe portal.
4. Once the next retry succeeds, your subscription returns to active and any paused agents resume on their own.

If your senders were already disconnected

Cleaned senders need to be reconnected, open Settings → Platform Accounts and click Reconnect on each. Once a sender is back online, any campaigns assigned to it pick up where they left off.

Tips

• Update your card before it expires. Stripe shows the expiry on the billing page.
• Keep a backup payment method on file so a single decline doesn’t cost you a day.
• Treat past due emails as urgent, by the time you’re at disabled, two business days of outbound have already been lost.